Returns & Exchanges
At Softies, we want you to feel as comfortable in our clothes as you do in your own skin, which is why we offer a 30-day hassle-free return policy on all unworn items. If your purchase isn't the perfect fit, we are happy to assist you with a quick exchange or a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Place the original, unworn garments with tags still attached into their original packaging to ensure they stay protected during transit.
Attach the Label
Print the prepaid shipping label provided via email and secure it firmly to the outside of your return package.
Drop Off and Refund
Hand your package to the designated courier; once our warehouse inspects the items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing