Frequently Asked Questions
Everything you need to know about your Softies experience.
What materials are used in Softies apparel?
We prioritize comfort and sustainability by using premium organic cotton, bamboo fibers, and high-quality recycled blends to ensure every piece feels incredibly soft against your skin.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your Softies sooner.
What is your return policy?
We offer a 30-day window for returns and exchanges. Items must be in their original condition, unworn, and with all tags attached to qualify for a full refund.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, cozy fit.
Do you ship internationally?
Yes, Softies ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
How should I care for my Softies garments?
To maintain the softness and longevity of your clothes, we recommend machine washing on a cold, gentle cycle and tumble drying on low heat or laying flat to dry.